Terms of Service

Introduction

Welcome to Cloudorizon. These Terms of Service ("Terms") govern your use of our website at cloudorizon.com and our integration services ("Services") operated by Cloudorizon ("we", "our", or "us").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access our Services.

Acceptance of Terms

By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Cloudorizon.

If you are using our Services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

Description of Services

Cloudorizon provides integration solutions and consulting services, including but not limited to:

• Integration architecture design and strategy
• Implementation services for integration platforms
• Training and enablement programmes
• Managed integration services
• Technical consulting and advisory services
• Documentation and best practice guidance

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice.

User Responsibilities

When using our Services, you agree to:

• Provide accurate and complete information when requested
• Use our Services only for lawful purposes
• Respect the intellectual property rights of Cloudorizon and third parties
• Not attempt to gain unauthorised access to our systems or services
• Not use our Services to transmit harmful, offensive, or illegal content
• Comply with all applicable laws and regulations
• Maintain the confidentiality of any login credentials provided to you

Prohibited Uses

You may not use our Services:

• For any unlawful purpose or to solicit others to engage in unlawful activities
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent the security features of our Services

Intellectual Property Rights

The Services and their original content, features, and functionality are and will remain the exclusive property of Cloudorizon and its licensors. The Services are protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

Client Materials

You retain ownership of any content, data, or materials you provide to us ("Client Materials"). By providing Client Materials, you grant us a limited, non-exclusive licence to use such materials solely for the purpose of providing our Services to you.

Work Product

Any deliverables, documentation, or custom work product created specifically for you under a signed agreement will be subject to the terms of that specific agreement regarding ownership and usage rights.

Service Availability

We strive to maintain high availability of our Services, but we do not guarantee uninterrupted access. Our Services may be temporarily unavailable due to:

• Scheduled maintenance
• Technical difficulties
• Third-party service interruptions
• Circumstances beyond our reasonable control

We will make reasonable efforts to provide advance notice of planned maintenance when possible.

Payment Terms

Payment terms for our Services will be specified in individual service agreements or statements of work. General payment conditions include:

• Payment is due within 30 days of invoice date unless otherwise specified
• Late payments may incur interest charges as permitted by law
• All fees are exclusive of taxes, which are your responsibility
• Refunds, if applicable, will be governed by the terms of your specific service agreement

Confidentiality

We understand that you may share confidential information with us in the course of providing our Services. We commit to:

• Maintain the confidentiality of your proprietary information
• Use confidential information only for the purpose of providing our Services
• Not disclose confidential information to third parties without your consent
• Return or destroy confidential information upon request or termination of services

For significant engagements, we may execute a separate Non-Disclosure Agreement (NDA) with additional confidentiality provisions.

Disclaimers

Our Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:

• Warranties of merchantability and fitness for a particular purpose
• Warranties of non-infringement
• Warranties that our Services will be uninterrupted or error-free
• Warranties regarding the accuracy or reliability of any content

We do not warrant that our Services will meet your specific requirements or that any defects will be corrected.

Limitation of Liability

To the maximum extent permitted by applicable law, Cloudorizon shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Business interruption
• Loss of goodwill or reputation
• Any other commercial damages or losses

Our total liability for any claims related to our Services shall not exceed the amount paid by you for the specific services giving rise to the claim in the 12 months preceding the claim.

Indemnification

You agree to defend, indemnify, and hold harmless Cloudorizon and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgements, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms or your use of our Services.

Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including but not limited to a breach of these Terms.

Upon termination, your right to use our Services will cease immediately. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, and limitations of liability.

Termination of these general Terms does not affect any separate service agreements you may have with us, which will be governed by their own termination provisions.

Governing Law

These Terms shall be interpreted and governed by the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of our Services after any such changes constitutes acceptance of the new Terms.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Contact Information

If you have any questions about these Terms of Service, please contact us:

We will respond to your enquiry as promptly as possible.